FAQ

What types of tools do you specialize in?

We specialize in professional-grade hand tools and equipment, including pliers (Needle Nose, Lineman’s, Tongue & Groove), wrenches (Combination, Adjustable), hammers, clamps, cutting tools, and more. Our focus is on reliable, durable tools for both professionals and serious DIYers.

Are your tools suitable for professional use?

Absolutely! We carry top-tier brands like Milwaukee, RIDGID, and Klein Tools, which are trusted by professionals worldwide. Our product selection is curated to meet the demands of various trades and heavy-duty projects.

Do you offer product recommendations or advice?

While we don’t have live chat, our product descriptions are detailed to help you make informed decisions. For specific questions, feel free to email our support team at [email protected].

How long does it take to process and ship my order?

Orders are processed within 1-2 business days. After that, shipping time depends on your chosen method: Standard Shipping (DHL/FedEx) takes 10-15 business days, and Free Shipping (EMS) takes 15-25 business days.

What shipping methods do you offer?

We offer two options: Standard Shipping via DHL or FedEx for a flat fee of $12.95, and Free Shipping via EMS for orders over $50.

Do you ship internationally?

Yes! We ship to over 100 countries. However, we currently cannot deliver to Asia and a few remote regions due to logistical constraints.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package in real-time.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. Items must be in unused condition. Return shipping costs are the customer’s responsibility unless the item is defective or damaged during transit.

What if my tool arrives defective or damaged?

If your item is defective or damaged, we’ll cover return shipping and provide a replacement or refund. Please contact us immediately at [email protected].

How long does it take to process a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal.

Is my payment information secure?

Yes! We use encrypted payment processing to ensure your financial data is protected.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.

Where are you located?

Our store is based at 4128 Lynn Avenue, SPURGEON, US 47584. We ship worldwide from our distribution centers.

How can I contact customer service?

Email us at [email protected]. We’re here to help!