At Tool For Home Store, we’re committed to getting our professional-grade tools into your hands quickly and efficiently. We stand behind the quality of every product we sell and want you to be completely satisfied with your purchase.

Shipping Information

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes:

  • Standard Shipping (DHL or FedEx): $12.95
    Delivery within 10-15 business days after shipment
  • Free Shipping (EMS): Available for orders over $50
    Delivery within 15-25 business days after shipment

Please note: We ship worldwide but cannot deliver to some Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

We offer a straightforward 15-day return and exchange policy from the date you receive your items. Our goal is to ensure you have the tools you need with complete confidence in your purchase.

Important Note on Non-Returnable Items:

For safety and hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Cutting Tools: Axes, Bolt Cutters, and any tool with a cutting blade or edge
  • Files & Punches: Due to their nature of use on metal surfaces

All other items must be returned in new, unused condition with original packaging and all tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of delivery, email our support team at [email protected] with your order number and product details.
  2. Receive Instructions: We’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without an RMA number cannot be processed.
  3. Ship the Item: Package the item securely in its original packaging with a copy of your order confirmation. Ship it to the address we provide.
    Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
  4. Inspection & Processing: Once we receive and inspect the returned item, we’ll process your exchange or refund within 3-5 business days.

Refund Timelines & Methods

Your satisfaction is our priority. Refunds are issued to the original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds processed within 3-5 business days after approval. Please allow 5-10 additional business days for the refund to appear on your statement.
  • PayPal: Refunds typically processed within 3-5 business days and should appear immediately in your account.

Questions?

Our dedicated support team is here to help with any questions about shipping or returns.

Tool For Home Store
4128 Lynn Avenue, SPURGEON, US 47584
Email: [email protected]

Thank you for choosing Tool For Home Store. We’re committed to providing you with the quality tools and service you deserve.

Happy building! 🛠️